We aim to maintain and grow our reputation as the preferred Utility Infrastructure Consultants with the objective of enhancing customers satisfaction by:
- Ensuring the services, we provide meets the requirements as defined by our customers and is delivered in a timely and cost-effective way.
- Complying with the requirements of the customer, ensuring we conform with regulatory, statutory and legal codes of practice applicable to our activities
- Establishing quality objectives that are meaningful for staff, which promotes a work ethos where all are encouraged to review working practices and be actively involved in the methods for improvement to the quality management system.
- Developing employee skills and promoting continuous professional development to enhance their contributions through effective training.
- Ensuring our contractors are fully aware of the requirements for quality and given all the necessary information.
- Understanding that conforming to this policy involves all areas of our business.
This quality policy provides a framework for setting, monitoring, reviewing and achieving our objectives, programmes and targets.